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TO OUR LOYAL PORTAL CUSTOMERS:
After more than 10 years of providing Internet access services to our
customers, we have decided to terminate our Internet access service and
focus our efforts exclusively on Portal Infranet, our customer management
and billing platform. Since introducing Infranet in May, Portal has been
extremely successful, signing up customers such as Sprint, VeriSign and
Mpath. In order to focus on building the Infranet business to its
potential, we have chosen to terminate our Internet access service on
September 30, 1996.
However, to ensure that you continue to receive the service you have come
to expect from us, we have negotiated a special promotional offer for you
with Sprint's new Internet access service, Sprint Internet PassportSM.
With Sprint Internet Passport, you will receive free Internet access
service until October 31. Sprint Internet Passport has two pricing plans
to choose from including unlimited access for $19.95 per month or $1.50 per
hour with no minimum or maximum usage requirements.
In addition, you will receive a free software kit that includes everything
you need to register and access the Internet. Sprint Internet Passport is
available for Microsoft Windows '95 and Windows 3.1 users. It includes
Netscape Navigator 2.0 and operates at modem speeds up to 28.8 kbps per
second which is twice as fast as the highest speed available through
Portal's service. Additionally, Sprint Internet Passport has a dedicated
web site that offers on-line customer assistance as well as e-mail, news,
and search and directory services offered in conjunction with Lycos,
Infoseek, Netscape and c/net.
Portal and Sprint have teamed up to ensure that your transition to Sprint
Internet Passport is as smooth as possible. Sprint has established a
toll-free customer service number specifically for Portal customers and has
dedicated customer service agents available to assist you. The number to
call is 1-800-953-5000.
Once you have established your Sprint Internet Passport account, Portal
will forward e-mail from your existing Portal account to your new Sprint
Internet Passport e-mail address through December 1, 1996. To set up your
e-mail forwarding, you need to send an e-mail message including your full
name, Portal e-mail address and new Sprint e-mail address to Portal at
Sprint Internet Passport is currently dial-up Internet access service only
and does not offer Shell services, Web-page hosting, On-Line Services or
UUCP accounts. However, Sprint is dedicated to providing first-class
Internet access services and may offer certain of these services in the
future. At this time, we cannot offer a special transition for these
We encourage you to make the transition to Sprint Internet Passport as soon
as possible so that you can take advantage of the special Portal promotion
which expires on October 31, 1996. We will permanently terminate our
Portal services on September 30, 1996.
We appreciate your long-standing patronage of Portal's service and the
loyalty you have shown us over the years. Should you have any questions
regarding your transition to Sprint Internet Passport please e-mail us at
email@example.com or call 1-888-343-4429.
The Portal Information Network