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%% Survey of Amiga Mail Ordering                           by S.DEMPSEY %%                  
%%                                             s.dempsey@genie.geis.com %%
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There are many mail order homes supporting the Amiga
computer.  For some of us, this is a blessing as local Amiga dealers
have been disappearing year after year.  Having quite a few mail
order homes around, one does not really know where to do their
shopping.
 
For this reason, I have decided to do a survey of mail order
homes that customers have had direct experiences with.
 
I would like to know your experiences that you have had with a
particular mail order company.  Were they courteous when you
placed an order?  Were they adequately furnished with enough
products in stock?  Did they provided good technical support if you
needed it?  Were you even able to get technical support?  If you had
to return a product, what happened; was the company rude or
obnoxious?  When you received your product, was it well packed and
shipped?  Did you really get the best price/deal?  Do not limit yourself
to these questions!
 
Please respond to me in any format you wish but please try to
include the following below:
 
Inventory              1 2 3 4 5   
Tech support           1 2 3 4 5     1 being poor
Employees attitude     1 2 3 4 5    / 5 being excellent
Overall impression     1 2 3 4 5   /
 
[ Suggestions on comments would be:   The mail order home I have   ]
[ ordered from before is _______.  My dealings with them have been ]
[ ______________.                                                  ]
 
All responses will be kept anonymous.  In no way will your name
will be revealed to anyone.
 
Try not to just say things like "I tried to inquire on some software
from brand-x company and they were no help the entire time." -- This
really tells me very little.  Be more specific, like, were they ignorant of
the product or what?
 
PLEASE make sure you only write about YOUR OWN experiences and NOT rehash 
"stuff you read from a BBS" or "my friend told me this" kinda stuff.  
Thanks!
 
I will compile together all the responses I receive and post my
results in a future issue of Amiga Report.  Because I happen to be an
American, and am aware there are European readers out there, I am
limiting my survey to American/Canadian based companies for now.
However, I certainly welcome European responses and will compile a
separate list in a future edition of Amiga Report if there are sufficient
European responses!
 
Please respond to this brief questionnaire by [INPUT DATE] and
send it to me at:  s.dempsey@genie.geis.com
 
SOME MAIL ORDER HOMES OUT THERE
 
1) Creative Computers
2) Computability
3) Amiga Man
4) Safe Harbor
5) Anti Gravity
6) Select Solutions
7) Grapevine
8) Tri State Computers
9) Software Hut
10) De Vine
11) Computer Answers (Canada)
12) Tenex
 
These are some of the more popular mail order homes around but I
am sure there are many more that I have not listed.
 
Once again, Respond to:  s.dempsey@genie.geis.com
 
Thanks!