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/// AR Confidential We heard it through the grapevine!
- Austin, Texas WHO'S THE MOST SATISFYING?
According to market researcher J.D. Power and Associates, it's Dell
Computer Corp. Based on J.D. Power's 1993 Desktop Personal Computer
Satisfaction Index, Dell ranked highest in customer satisfaction with
an index score of 121. Compaq was second at 118 and Gateway third at 103.
Some well-known names - Apple, AST, CompuAdd, Hewlett-Packard, IBM
and Packard Bell - ranked below the industry average of 100.
The rapid acceptance of Microsoft Windows has changed the user dyna-
mics of satisfaction. In 1992, "Ease of Use" represented 45% of the end
user's overall satisfaction, in 1993 "Ease of Use" had dropped to only
18%. "User Support" has displaced "Ease of Use" as the key area of
differentiation among business users' overall satisfaction with their PC.
- Sunnyvale, CA JAGUAR TO BE DELAYED 'TILL AFTER CHRISTMAS?
Our ever vigilant observers have reported the Jaguar is now expected to
ship shortly AFTER Christmas 1993. This is in direct contradiction to the
plans announced detailing a drive to ship to New York City and Los Angeles
in time for Christmas. While some observers where somewhat disturbed by
this news others shrugged it off with the comments; "So what else is new
with Atari? They're running true to form!"
- Sunnyvale, CA ATARI RUMORED TO BE WORKING ON ITS VERSION OF POWER PC!
The Power PC, the future of computing according some highly informed
individuals in the computing community, is reported to be in Atari's
future. Our "super snoop" comes out of the Sunnyvale "conclave" with
information pointing toward the Power PC as being the top contender in the
way to go for the future. At this time however, since the reports of the
Jaguar delay, the whole "ball of wax" is up in the air.